Privacy Statement

Contentual responsible according to
$10 Abs. 3 MDSIV: Dr. Rainer Mäurer, Andreas Göring

DokuOnline GmbH
Alter Unteröwisheimer Weg 19
76646 Bruchsal

Geschäftsführer: Dr. Rainer Mäurer, Andreas Göring
fon 07251/98 95 12
fax 07251/98 95 13
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Privacy Statement

1. Scope of this Privacy Statement
DokuOnline is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. This Privacy Statement applies to all DokuOnline-owned websites, domains, services, applications, and products, and those of our wholly owned subsidiaries ("DokuOnline sites or services"), except that a privacy policy or statement specific to a particular DokuOnline program, product, or service may supersede or supplement this Privacy Statement.

Links to non-DokuOnline websites
DokuOnline sites or services may provide links to third-party applications, products, services, or websites for your convenience and information. If you access those links, you will leave the DokuOnline site. DokuOnline does not control those third party sites or their privacy practices, which may differ from DokuOnline's practices. We do not endorse or make any representations about third-party sites. The personal data you choose to provide to or that is collected by these third parties is not covered by the DokuOnline Privacy Statement. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal information.

We may also provide social media features that enable you to share information with your social networks and to interact with DokuOnline on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites.

2. Collection of personal information
DokuOnline collects, exports, and uses personal information to better serve you and personalize your experience and interaction with DokuOnline. Such collection is done with appropriate notice and consent, along with required filings with data protection authorities, where applicable.

DokuOnline may collect personal information from you to complete various transactions, such as:

product or service orders, activations, and registrations
profile creation
information requests
marketing or support subscriptions
contest entries or survey participation
instant credit applications
job applications

The types of personal information you provide to us may include:

contact information, such as your name, address, telephone number, and email address
financial information, such as your credit card number
other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data

If you apply for instant credit, we may ask you to provide additional personal information such as salary, social security number, banking information, and other information to authenticate you and verify credit worthiness. This information will be used by our financial services providers in determining whether to extend you credit.

If you choose to use a “tell-a-friend” or a similar referral program on our site, we will ask you for your friend’s e-mail address, mobile phone number, or other contact information and automatically send your friend a one-time message inviting your friend to visit the site. DokuOnline uses and stores this information only for the purpose of sending this one-time message and to provide tell-a-friend message blocking, where available.

If you post, comment, indicate interest, or share personal information, including photographs, to any public forum on an DokuOnline site, social network, blog, or other such forum, please be aware that any personal information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor DokuOnline have control over. DokuOnline is not responsible for the personal information you choose to submit in these forums.

In addition to the information you provide, DokuOnline may also collect information during your visit to an DokuOnline website, or a website “powered by” another company on behalf of DokuOnline, through our Automatic Data Collection Tools, which include Web beacons, cookies, and embedded Web links. These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived. They may also collect information about your Internet Protocol (IP) address, unique device identifier, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with DokuOnline websites or “powered by” websites) and product information. DokuOnline may also use some of these Automatic Data Collection Tools in connection with certain emails and communications sent from DokuOnline and therefore may collect information using these tools when you open the email or click on a link contained in the email. To learn more, read How DokuOnline uses automatic data collection tools.

DokuOnline also collects information from commercially available sources that it deems credible. Such information may include your name, address, email address, preferences, interests, and demographic/profile data. The information DokuOnline collects from its commercial sources may be used along with the information DokuOnline collects when you visit DokuOnline’s sites. For example, DokuOnline may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.

3. How we use your information
The information DokuOnline collects to understand your needs and interests helps DokuOnline deliver a consistent and personalized experience. For example, DokuOnline may use your information to
assist you in completing a transaction or order
prevent and detect security threats, fraud or other malicious activity
communicate with you about products and services
provide and improve service and support
update you on new services and benefits
provide personalized promotional offers
select content to be communicated to you
personalize some DokuOnline websites
measure performance of marketing initiatives, ads, and websites “powered by” another company on DokuOnline’s behalf
allow you to participate in contests and surveys
contact you regarding DokuOnline products or services.

The testimonials posted on our Web site are only posted with the expressed permission of the individual or company who provided that testimonial.

Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or DokuOnline and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

4. How we share your information
DokuOnline will not sell, rent or lease your personal information to others except as described in this Statement. DokuOnline shares personal information in the following ways:

DokuOnline retains service providers and suppliers to deliver complete products, services and customer solutions and to assist DokuOnline with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, marketing, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required by contract to keep confidential the information received on behalf of DokuOnline and may not use it for any purpose other than to carry out the services they are performing for DokuOnline.

From time to time, DokuOnline participates in marketing initiatives with other companies, including websites “powered by” another company on behalf of DokuOnline. As part of these initiatives, certain DokuOnline services and marketing communications may be delivered at the same time as those from other companies. Some of these services and communications offer you the option to share personal information with both DokuOnline and the other companies participating in these initiatives. For example, you may receive marketing communications from DokuOnline and other companies or have the opportunity to register online for software products from multiple companies. If you choose to provide personal information only to DokuOnline, DokuOnline will not share this information with the other companies participating in that marketing initiative. If you choose to provide personal information to the other companies, that personal information will be handled according to the privacy policy of those companies, which may differ from DokuOnline’s policies and practices.

DokuOnline will require the export of your personal information to other DokuOnline-owned business entities in the US and Worldwide in accordance with this Statement to satisfy your request. Such export is a requirement of providing the information to DokuOnline.

Except as described in this Statement, DokuOnline will not share the personal information you provide to DokuOnline with non-DokuOnline third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other malicious activity; (iv) enforce/protect the rights and properties of DokuOnline or its subsidiaries; or (v) protect the rights or personal safety of DokuOnline employees and third parties on or using DokuOnline property.

Circumstances may arise where, whether for strategic or other business reasons, DokuOnline decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is DokuOnline’s practice to seek appropriate protection for information in these types of transactions.

5. Keeping your personal information secure
DokuOnline takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, DokuOnline utilizes reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect. DokuOnline retains data only as required or permitted by local law and while it has a legitimate business purpose.

When collecting or transferring sensitive information such as credit card information we use a variety of additional security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, DokuOnline subscribes to a fraud management service. This service gives you and DokuOnline an extra level of security to guard against credit card fraud and to protect your financial data.

6. Changes to this statement
If we modify our Privacy Statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our statement, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages.

7. How DokuOnline uses automatic data collection tools

The following sections provide additional information about commonly-used web technology tools.

A “cookie” is a small data file transferred by a website to your computer’s hard drive. DokuOnline or its service providers send cookies when you surf our site or sites where our ads appear, make purchases, request or personalize information, or register yourself for certain services. Accepting the cookies used on our site, sites that are “powered by” another company on DokuOnline’s behalf, or sites where our ads appear may give us access to information about your browsing behavior, which we may use to personalize your experience. Cookies are typically classified as either “session” cookies or “persistent” cookies.

Session cookies do not stay on your computer after you close your browser.
Persistent cookies remain on your computer until you delete them or they expire. Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept cookies by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our site that will not be available to you and some Web pages may not display properly.
You can find information on popular browsers and how to adjust your cookie preferences at the following websites:

Microsoft Internet Explorer: 
Mozilla Firefox: 
From time to time, DokuOnline will use Flash local shared objects (LSOs) to store Flash content information and preferences. LSOs perform similar functions to HTML browser cookies and deposit small files on your computer, which are commonly called Flash cookies. Flash cookies are different from browser cookies and cookie management tools provided by your browser may not remove Flash cookies. To learn more about Flash Cookies and how to manage the related privacy and storage settings, please visit the Adobe Systems website .

Web beacons
Some and third-party Web pages and HTML-formatted email use Web beacons alone or in conjunction with cookies to compile information about your website usage and your interaction with email, as well as to measure performance on and websites “powered by” another company on DokuOnline’s behalf. A Web beacon is an electronic image, called a single-pixel (1x1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the Web beacon is placed. Depending on the context, web beacons may also refer to content on a third-party server, and may be used by service providers to deliver relevant advertising to you.

You may be able to disable Web beacons in email messages by not downloading images contained in the message you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a Web beacon or other automatic data collection tools in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider.

If you choose to receive marketing emails or newsletters from DokuOnline, DokuOnline may automatically collect personal information about you. For example, through Web beacons and personalized URLs embedded in these emails or newsletters, DokuOnline can track whether you’ve opened those messages and whether you’ve clicked on links contained within those messages. For more information on embedded Web links, see below.

Embeded Web links
Emails from DokuOnline, Internet keyboard keys preconfigured by DokuOnline, and promotional icons preinstalled on your PC desktop often use links designed to lead you to a relevant area on the Web, after redirection through DokuOnline’s servers. The redirection system allows DokuOnline to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives.

In emails, such web links may also allow DokuOnline to determine whether you have clicked a link in an email, and this information about the interaction may be connected to your personal identity. If you do not want DokuOnline to collect information about the links that you click, you can:

change your choice about how you receive communications from DokuOnline (i.e. choose a text-based version of the message where available) or choose not to click links in an email that DokuOnline sends
delete the promotional icons preinstalled by DokuOnline on your PC desktop or choose not to click on those
reconfigure the Internet keyboard keys on certain PC models to launch a destination URL of your choice by using the instructions provided with your PC
DokuOnline ads and offerings on third-party websites
DokuOnline contracts with service providers to place ads on websites owned by third parties. In addition, some websites may be “powered by” a service provider to provide DokuOnline offers on DokuOnline’s behalf. These service providers may send cookies from and use Web beacons on these third-party websites and on The cookies and Web beacons may enable DokuOnline to collect information about the pages you viewed and the links you clicked.

You can learn more about network advertising and how to opt out by visiting .


General terms and conditions (GTC)